FAQ

Instant Book confirms your booking immediately upon payment without host approval. Choose an Instant Book listing for quick confirmation.

Request to Book sends your request to the host after payment. The host must approve or decline within 24 hours; approval confirms the booking. If there is no response in time or the request is declined, it is cancelled automatically and you receive a full refund.

Instant Book is confirmed as soon as payment is completed.

Request to Book is confirmed when the host accepts within 24 hours after you pay. You will be notified by app notification and email.

After booking is confirmed, the host will send check-in instructions via message. If you encounter any issues on the day of arrival, contact your host via app message or reach out to customer support.

Exceeding the maximum number of guests set for the property is not permitted. If you need to change the number of guests, please contact your host in advance. Unauthorized excess guests can be grounds for cancellation and a damage claim.

Open the conversation with your host in Messages and tap Pay Special Offer. If you pay within 24 hours, the booking is confirmed automatically. After the offer expires, ask the host to send a new one.

We support domestic and international credit/debit cards, Kakao Pay, Naver Pay, and more. Depending on country, listing, and booking type, additional options such as WeChat, Alipay, or bank transfer may appear. Available methods are shown on the payment screen.

Payment is collected when you submit the booking for both Instant Book and Request to Book.

For Request to Book, your request is sent to the host after payment. If the host does not respond within 24 hours or declines, you receive a full refund. (Special offers from a host may require payment within the offer deadline to confirm.)

Open Trips (Bookings) → Booking details to view your receipt. You can also go to Profile → Payment management → Payment history and open the related booking.

Available coupons appear during checkout. Select the coupons you want to apply and the discount is reflected immediately. Depending on coupon rules, a standard coupon and an add-on coupon may be applied together.

Go to Bookings → Booking details → tap Cancel booking. Cancellations are only available before check-in, and the refund amount follows the listing’s cancellation policy.

For some short stays (under 28 nights) confirmed at least 7 days before check-in, you may get a full refund if you cancel within 24 hours of confirmation.

See the Cancellation policy section at the bottom of the listing page. Policies vary by listing (Flexible, Moderate, Balance, Firm, Strict, etc.). Stays of 28+ nights may use a separate long-term policy. A conditional 24-hour free cancellation may also apply — always check before booking.

Refunds are issued to your original payment method within 3–7 business days after cancellation. This may take a bit longer depending on your card issuer's processing schedule.

If the host cancels, you will receive a full refund. Wehome strictly limits arbitrary host cancellations, and hosts who cancel repeatedly will face penalties.

Yes. Wehome is a gov-recognized home-sharing special permission (regulatory sandbox) company. Registered listings operate under those special-exception requirements and are legal accommodations.

Wehome reviews can only be written by guests who have actually completed a booking and payment. Fake reviews are reviewed and removed immediately upon report.

You can check smoking and pet policies in the 'Amenities' section of the property detail page. You can also filter your search to show only properties that match your requirements.

Wehome is a domestic home-sharing special-exception service and may request identity verification during signup or use for safety (for example, when signing up by email in Korea). Verification data is used only for providing the service, such as booking confirmation.

Tap 'Forgot Password' at the bottom of the login screen. A reset link will be sent to the email address you used to sign up.

Upon account deletion, all data including your profile, wishlist, and messages will be deleted. Deletion may be restricted if you have active bookings. Once deleted, recovery is not possible.